FAQ

Currently, we do not award certificates or diplomas. We focus on providing educational content to aid in learning and revision.

You can reach out to our customer support team through the contact form on our website or via email for assistance with technical issues.

We welcome feedback and suggestions from users to enhance our platform. You can share your ideas by contacting our support team.

A community forum or discussion board is in development to facilitate user engagement and collaboration within the Genius Home community.

We value student feedback on content quality and continuouslystrive to improve based on user input and suggestions. The ratings, likes and comments section will constitute part of these feedbacks.

Yes for the Android version. The IOS version of Genius Home is currently under review and will be released soon for convenient access on Apple devices.

Live webinars and virtual events featuring Genius Home experts will be organized periodically to provide additional learning opportunities for users.

Users can subscribed to our newsletter or follow our social media channels to receive updates on new releases, features, announcements from Genius Home.

Users can share testimonials or success stories about their experience with Genius Home by submitting feedback through our testimonial submission form.

Scholarships are granted based on specific criteria and eligibility requirements. Please refer to our scholarship guidelines for more information.

A certification program will be introduced in the future for users who complete courses or modules successfully on Genius Home.

The download functionality is not yet available in the current release, but we are working on implementing this feature in the future.

At this time, we do not offer live tutorial sessions. Our platform focuses on providing pre-recorded lectures and resources.

Yes, we offer interactive quizzes and assessments to help students test their knowledge and track their progress. Since this fuctionality is still under review while users can access questions and answers after every lesson.

Parents can have access to their child's progress reports and performance metrics through a dedicated parent portal which is under review.

While the chat functionality is not yet available, we are working on introducing features that enable student and facilitors to interaction in the future.

Offline access through a downloadable app is not yet available, but it is a feature we are planning to introduce in the near future updates in 2024.

Currently, our content is primarily in English and French but we are working on incorporating additional language options to cater to a broader audience

Are there virtual labs or simulations available on Genius Home ?

We provide tutorials and user guides to help users navigate the platform effectively and make the most of its features.

By choosing a series, users can create personalized study schedules and customize their learning paths based on their individual learning goals and preferences.

Users in the near feature will be able to track their learning progress, set goals, and monitor their achievements through personalized progress tracking tools.

Real-time performance analytics and insights will be available in future updates to provide users with detailed feedback on their progress.

While some content may be free, most of our resources are available for purchase using mobile money and credit/debit cards.

You can purchase content using mobile money or Visa cards through our online platform.

Yes, you can access Genius Home from various devices such as smartphones, tablets, and computers with an internet connection. The mobile app is only for IOS and Android for now.

We do not currently offer a trial period or demo, but we provide sample content for users to preview before making a purchase. These contents may have a symbolic franc value.

We offer group discount for schools or educationsla institutions interested in purchasing bulk content licenses. Contact us for more information.

At the moment No. But in the future Refund policies vary based on specific circumstances. Please you will then refer to our refund policy for more information on eligibility criteria whenever this will be available online.

We strive to update our content regularly to ensure that learners have access to the latest information and resources.

Yes, teachers can apply to join our team by following the application procedures outlined on our website

Yes, we offer a variety of aducational resources tailored to differnt age groups and learning levels.

Yes, teachers can integrate Genius Home resources into their teaching practices to enhance student learning.

Yes, we offer interactive quizzes and assessments to help students test their knowledge and track their progress. Since this fuctionality is still under review while users can access questions and answers after every lesson.

We do not currently offer a trial period or demo, but we provide sample content for users to preview before making a purchase. These contents may have a symbolic franc value.

Most lessons on and topics can be subscribed for as a stand alone through bundles, subjects, videos, audois, tutorials and documents portals on the Store. Users can suggest topics or subjects for consideration by contacting our support team with their requests.

Yes, we provide study guides and notes to supplement the lectures and help students reinforce their learning.

Users can access their purchased content and prevois lectures through their account dashboard for review or revision purposes. Some content may require a simple re-subscription.

Exam preparation resources and practice tests will be included in our content library to help students prepare for standardized tests effectively.

Offline study materials and printable resources will be made available for users who prefer physical study aids in addition to online content.

Supplementary resources such as eBooks and reference materials will be curated and added to our content library to enrich the learning experience.

We maintain high standards of quality control and accuracy by collaborating with subject matter experts and educators to review and validate our educational content.

Professional development courses and workshops will be included in our courses catalog to support lifelong learning and skill enhancement for users.

Users can submit feature requests or suggestions for new functionalities through our feedback channels for consideration by our development team.

Yes, other learning institutions can register on GENIUS HOME and create their own content with the help of our experts. They can contact the pedagogic bureau for more information.

Yes, teachers can integrate Genius Home resources into their teaching practices to enhance student learning.

Educational institutions or organizations interested in collaboration opportunities with Genius Home can reach out to discuss potential partnerships.

Guest lecturers or subject matter experts interested in contributing content to Genius Home can contact us to explore collaboration opportunities.

Collaborative features for group projects or assignments will be integrated into the platform to facilitate teamwork among users in future updates.

Career guidance resources and counseling services will be offered to help users explore career paths and make informed decisions about their future goals.

We prioritize the security of online transactions on our platform and use encryption protocols to safeguard user information.

Adding to the terms and conditions, Yes, we have a comprehensive privacy policy that details how user data is collected, stored, protected, and used in compliance with data protection regulations.